Dock Staff - Martha's Vineyard Job Description

Dock Staff – Martha’s Vineyard Job Description

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Position Description – Dock Staff – Martha’s Vineyard
Reports to: Ticket Office Manager
Location: Oak Bluffs, Martha’s Vineyard
Supervisory Responsibility: None
Human Resources: Cheryl Barrows

Summary:

Dock Staff are responsible for maintaining dock and adjacent areas, keeping the area free of debris and emptying trash containers. The Dock Staff handle mooring lines, set up signage and boarding lines, maintain control of the luggage cart area, loading and off-loading luggage and bicycles. Assist passengers and other staff as necessary.

Essential Duties and Responsibilities:

Provide excellent customer service in all aspects of work responsibilities.
Respond courteously and accurately to questions posed by the public. Seeks assistance from other staff, if needed, to find the correct answer for the inquirer.
Greet customers and assist them with luggage, bicycles, and other belongings.
Help set up signage and boarding lines ensuring they are arranged properly and in a timely manner.
Maintain control of the luggage cart area making sure carts are in appropriate areas with signs for loading luggage.
Load and off-load luggage, bikes, and any other items on vessels, as required, on turnarounds (in conjunction with boat crew).
Make sure bicycles are ticketed and in appropriate areas to load on vessels.
Maintain crowd control and organization of the area.
Assist with ferry arrivals and departures, handling mooring lines upon arrival and departure of vessels.
Engage in general cleaning of dock area.
Dispose of trash directly after boat arrivals and monitor shoreside trash receptacles. Empty as needed.

Other Duties:

Dock Staff may be asked to assist with or perform other duties as needed and/or assigned.

Licenses, Registrations, and/or Certifications:

None

Required Education and Experience:

none

Required Knowledge, Skills, and Abilities:

Exceptional customer service skills
Ability to effectively engage with others and speak clearly.
Ability to move luggage and other items to/from luggage carts and vessels.
Ability to unload luggage carts, bicycles, and other items.
Job entails significant amount of walking and standing.
Must be able to lift up to 40 pounds and safely perform the essential duties for the position, with or without, reasonable accommodation.

Typical Work Environments:

Harbor, marine (maritime) environment.