Ship to Shore

Job Description

Position Description: Ship to Shore
Location: Nantucket, MA
Reports to: Nantucket Operations Manager
Supervisory Responsibility: None
Human Resources: Cheryl Barrows

Summary:

Ship to Shore staff are responsible for accurately processing incoming and outgoing freight transactions via specialized software, resolve customer issues related to freight matters, retail sales and may assist other Hy-Line staff.

Essential Duties and Responsibilities:

Provide excellent customer service in all aspects of work responsibilities.
Respond courteously and accurately to questions via phone and in person.
Accurately process incoming and outgoing freight transactions.
Handle retail sales.
Resolve customer issues related to freight matters.
Regular use of computer software specific to ship to shore.
May assist other Hy-Line Staff as needed.

Note: Must have housing on island.

Other Duties

As needed or assigned.

Licenses, Registrations, and/or Certifications:

None.

Required Education and Experience:

High School diploma or equivalent required. Minimum 18 years of age.

Required knowledge, skills, and abilities:

Requires an energetic individual who is good at multi-tasking.
Exceptional customer service, phone and computer skills.
Must be able to lift up to 40 pounds and safely perform the essential duties for the position, with or without, reasonable accommodation.

Typical Work Environments:

Marine environment, wharf location