Dock Staff North End – Hyannis

Job Description

Position Description: Dock Staff North End (Part time, Seasonal, 7:30 AM – 2:30 PM, weekends required, $15.50 per hour)
Reports to: Dock Manager
Location: Hyannis, MA
Supervisory Responsibility: None
Human Resources: Cheryl Barrows

Summary:

The North End Dock Staff are responsible for keeping the North End of the dock clean and organized. In addition, they will help with boarding and organizing boarding lines at the South End dock area. Dock staff will assist passengers and other staff as necessary.

Essential Duties and Responsibilities:

Provide excellent customer service in all aspects of work responsibilities.
Respond courteously and accurately to questions posed by the public. Seeks assistance from other staff, if needed, to find the correct answer for the inquirer.
Handle mooring lines and gangways at the North End dock area upon arrival and departure of vessels.
Ensure all boarding lines and signs are arranged properly and in a timely manner.
Assist in passenger boarding in both locations.
Constant attention to the general cleanliness and trash removal in the North End dock area.
Assist in cleaning as needed in the South End dock area.
Dock Staff may be asked to assist with or perform other duties as needed and/or assigned.

required knowledge, skills and abilities:

Exceptional customer service skills.
Ability to effectively engage with others and speak clearly.
Job entails significant amount of walking and standing.
Must be able to safely perform the essential duties for the position, with or without, reasonable accommodation.

Licenses, Registrations, and/or Certifications:

None

Typical Work Environments:

Primarily outside in parking/docking area. Subject to all forms of weather. Marine environment, harborside.