Dock Staff – Hyannis

Job Description

Position Description: Dock Staff
Reports to: Dock / Operations
Location: Hyannis MA
Supervisory Responsibility: None
Human Resources: Cheryl Barrows

Summary:

Dock Staff are responsible for maintaining dock and adjacent areas, keeping the area clean and organized. The Dock Staff handle mooring lines and gangways, set up signage and boarding lines, maintain control of the luggage cart area, loading and off-loading luggage and bicycles. Assist passengers and other staff as necessary.

Essential Duties and Responsibilities:

Provide excellent customer service in all aspects of work responsibilities.
Respond courteously and accurately to questions posed by the public. Seeks assistance from other staff, if needed, to find the correct answer for the inquirer.
Handle mooring lines and gangways upon arrival and departure of vessels (in conjunction with the security staff during the summer months).
Ensure all boarding lines and signs are arranged properly and in a timely manner
Make sure luggage carts are in appropriate areas with signs for loading luggage.
Load and off-load luggage, bikes, and any other items on vessels, as required, on turnarounds (in conjunction with boat crew).
Make sure bicycles are ticketed and in appropriate areas to load on vessels.
Maintain crowd control and organization of the area.
Engage in general cleaning of dock area.
Constant attention to sweeping, squeegeeing, snow and ice removal and general maintenance of docks, plaza, and lower level of terminal area.

other duties:

Dock Staff may be asked to assist with or perform other duties as needed and/or assigned.

required knowledge, skills and abilities:

Exceptional customer service skills.
Ability to effectively engage with others and speak clearly.
Ability to move luggage and other items to/from luggage carts and vessels.
Ability to unload luggage carts, bicycles, and other items.
Job entails significant amount of walking and standing.
Must be able to lift up to 50 pounds and safely perform the essential duties for the position, with or without, reasonable accommodation.

Licenses, Registrations, and/or Certifications:

None

Required Education and Experience:

High School Diploma or equivalent.

Typical Work Environments:

Harbor, marine (maritime) environment.