Dock Staff – Hyannis

Job Description

Position Description: Dock Staff
Reports to: Dock Manager/Operations Manager
Location: Hyannis, MA
Supervisory Responsibility: None
Human Resources: Cheryl Barrows

Summary:

The Dock Staff handle mooring lines and gangways, set up signage and boarding lines, maintain control of the luggage cart area, helping passengers remove luggage from vehicles and loading and off-loading onto vessels, luggage, bicycles, and other items. Assist passengers and other staff as necessary. Dock Staff are responsible for maintaining dock and plaza areas, keeping the area clean and organized. This position is primarily outside.

Essential Duties and Responsibilities:

Provide excellent customer service in all aspects of work responsibilities.
Respond courteously and accurately to questions posed by the public. Seeks assistance from other staff, if needed, to find the correct answer for the inquirer. Greet customers and assist them with luggage, bicycles, and other belongings.
Handle mooring lines and gangways upon arrival and departure of vessels (in conjunction with the security staff during the summer months).
Ensure all boarding lines and signs are arranged properly and in a timely manner.
Make sure luggage carts are in appropriate areas with signs for loading luggage.
Load and off-load luggage, bikes, and any other items on vessels, as required, on turnarounds (in conjunction with boat crew).
Make sure bicycles are ticketed and in appropriate areas to load on vessels.
Maintain control of the cart area and check tickets and reservations to maintain security. Maintain crowd control and organization of the area.
Engage in general cleaning of dock area. Other duties as assigned.

required knowledge, skills and abilities:

Exceptional customer service skills.
Ability to effectively engage with others and speak clearly.
Ability to move luggage and other items to/from luggage carts and vessels.
Ability to unload luggage carts, bicycles, and other items.
Job entails significant amount of walking and standing.
Must be able to safely lift up to 50 pounds on a regular basis. Must be able to safely perform the essential duties for the position, with or without, reasonable accommodation.

Licenses, Registrations, and/or Certifications:

None

Required Education and Experience:

High School Diploma or equivalent.

Typical Work Environments:

Primarily outside in parking/docking area. Subject to all forms of weather. Marine environment, harborside.