Policy Updates Effective April 10, 2017
Prior to the day of departure:
Reservations are refundable, less a cancellation fee, if cancelled online or with an agent by 5:00 pm. Reservations may be moved to another sailing date at no charge.
Day of departure:
Reservations are not refundable; however, if cancelled prior to departure time, reservation will be moved to open-ended and valid for one year at no charge.
No Show Reservations will be moved to open-ended and valid for one year subject to a reuse fee of $5.00 per passenger, per leg.
Commuter Reservations (paid with an e-ticket)
Prior to day of departure:
Commuter Reservations may be moved or cancelled online or with an agent by 5:00 pm at no charge, with e-ticket going back into e-book.
On the day of departure:
Commuter Reservations, whether placed in advance or on the same day of travel, may be moved or cancelled (prior to sailing time) online at no charge with e-ticket going back into e-book.
Commuter Reservations cancelled with an agent (prior to sailing time) will be moved to open-ended and valid for one year, at no additional charge.
No Show Commuter Reservations will moved to be open-ended and valid for one year subject to a reuse fee of $5.00 per passenger, per leg.
Any reservations not claimed prior to the boat’s departure time will be considered a No Show and subject to release to any standby passengers.
When cancelling or modifying a reservation online, user will need the booking number and security code of reservation provided at top of confirmation.
Cancellations or changes may be made online at hylinecruises.com or by calling reservations at (800) 492-8082
“My husband and I recently ventured to Nantucket for the day to enjoy its beauty. The Hy-Line cruise to Nantucket comes highly recommended for many reasons…the friendly service, amenities, the options of staying inside the ship in the air conditioning or riding outdoors on the deck and enjoy the scenery. Although we didn’t bring along any luggage, we saw the speed of the staff to unload the ship of its passengers belongings; bikes and suitcases were lined up on the pier in a matter of minutes, quite impressive to watch! Overall a wonderful experience!”
Online review at: weneedavacation.com